FREQUENTLY ASKED QUESTIONS
Shipping & Exchanges
How long will it take to ship my order?
All David Dan jewelry are handmade
to order and may take 2-4 weeks to be prepared for shipment. If the product is in stock and ready for delivery it usually takes 3-5 business days. If the product is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships. For rush orders, please contact us directly at firstname.lastname@example.org.
How long does shipping take?
Delivery times may vary depending on the delivery location as well as the type of product you order.
For orders within the US, shipping normally takes 3-5 business days. As soon as your order ships, you can track it through your shipping confirmation email.
Shipping times for international orders vary between 2-8 business days, depending on your destination. As soon as your order ships, you can track it through your
shipping confirmation email.
Will I be charged sales tax on my purchase?
Sales tax is charged to orders shipped within California only, at the local tax rate. Orders shipped domestically outside of California are exempt from sales tax.
Is my order insured and secure?
Yes, all orders are insured and secure. Our deliveries are sent securely insured at their full value to protect your merchandise via a UPS , DHL or FedEx premium service and will require a signature on delivery.
Is the shipping is free?
Yes, all orders made on daviddanjewelry.com are free.
Can I track my order?
Yes, once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Where do you ship?
All international orders are subject to shipping taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of delivery.
We currently have a very concise list of countries that we ship to outside of the United States. Once you have placed your order a representative will contact you for confirmation.
Do you accept returns or exchanges?
All sales on daviddanjewelry.com are finals. All our jewelry are handmade to order by our artisans who dedicate themselves to deliver you the best jewel. However there are certain exemptions to this, feel free to contact us at email@example.com to discuss your particular situation.
If you purchased an item from an outside retailer or different
platform, and would like to return or exchange it, you must bring the item to the original place of purchase. We are not responsible for any pieces not purchased directly from the website daviddanjewelry.com.
Order and Payment
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
What payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking or UPI. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.
Is it safe to use my credit/debit card at this website?
Yes, we use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
How do I contact customer service?
Our customer service team is available throughout the week, Monday to Friday from 8 am to 6 pm. You can reach us by email at firstname.lastname@example.org or by phone +1 323 553 8555.
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family. For more information, please contact us at email@example.com.
Transactions are handled with bank-grade security.
David Dan offers you free shipping on all online orders.
Art of gifting
Your David Dan order perfectly presented in iconic gift packaging.
Handmade with love
David Dan creations are handmade and handcrafted by our talented artisans.
At David Dan we observes the highest ethical standards about conflict-free diamonds and additional care offered for metal mining.
David Dan using only exceptional high quality diamonds and 18 karat gold.